Terms of Service

These terms are an agreement between OnBrand (“OnBrand”, “we”) and the company that signs up for OnBrand for teams (the “Customer”, “you”). The person who signs up confirms they can bind the Customer to these terms. Our Privacy Policy explains how we handle personal data and forms part of these terms.

1. The service

OnBrand for teams gives each person on your team (a “User”) daily briefs, a spoken interview with an AI interviewer, and written and visual content made from what they say, including articles, decks, LinkedIn posts and office videos (together, “Content”). We may improve and change the service. If we remove something material that you pay for, we will tell you in advance.

2. Accounts and Users

• You are responsible for who you invite, for the admins you appoint, and for what Users do in your account.
• Users must be at least 18 and must keep their sign-in details to themselves.
• Tell us straight away at aj@onbrandhq.ai if you believe an account has been used without permission.

3. AI processing

The service uses AI models from the providers listed in our Privacy Policy to run interviews, transcribe speech, research sources and write Content. By using it, you instruct us to send what Users say, write and upload to those providers for that purpose only. We do not use your Content or recordings to train AI models.

AI output can be wrong. Content is a draft written from the User’s own words. The User and the Customer review it, and decide whether and where to publish it. You are responsible for what you publish.

4. Recordings and consent

• Interviews. Each interview is a conversation between one User and the AI interviewer. The User is told before it starts that they are speaking with an AI interviewer and that the conversation is transcribed. The voice is processed while they talk; we keep the transcript, not the audio.
• Calls. If a User uploads a call or a link to one, the Customer is responsible for having the consent of every person on the call that the law requires to record it and to process it with AI, including in places where all parties must agree to a recording. Do not upload a call you do not have that consent for.
• What we keep from a call. We transcribe the upload, keep only the User’s own words, and delete the uploaded audio once it is transcribed. We never store what the other speakers said.

5. Your Content

You own your Content and everything Users submit. You give us a licence to host, process, transmit and display it only to provide the service to you. When an asset is drawn in your logo and colors, you confirm you have the right to use them.

6. Acceptable use

You will not use the service to break the law, infringe anyone’s rights, publish content that impersonates someone, attribute words to a person who did not say them, interfere with the service or its security, or resell it without our written agreement.

7. Plans, credits and billing

• Seats. The plan is billed monthly in advance for the number of seats you buy, at $199 a seat a month unless your order says otherwise. Adding seats during a month is charged pro rata. Admins decide who holds each seat.
• Seat credits. Each seat adds 400 credits to your company’s pool each billing month. Seat credits expire at the end of the billing month they were granted for and do not roll over.
• Credit packs. Packs are paid once and their credits never expire while your account is open.
• Using credits. Paid actions use the credits shown on our Pricing page at the time. Seat credits are used before pack credits. Credits have no cash value and cannot be transferred to another company.
• Payment. Payments are processed by Stripe. Prices exclude taxes, which are added where required. If a payment fails, paid actions pause until it is fixed. Your credits and Content are kept.
• Price changes. We will give you at least 30 days’ notice before a price change applies to your plan.

8. Cancellation and refunds

An admin can cancel at any time from Billing. Cancellation takes effect at the end of the current billing month, and you keep access until then. Fees already paid, including for packs, are not refunded except where the law requires it. Unused credits end when your account closes.

9. Ending the account

We may suspend or end an account that breaks these terms or does not pay, after notice where we reasonably can. After an account closes, admins can download Content during the notice period, and we then delete it as our Privacy Policy describes.

10. Confidentiality and security

We keep your Content confidential, share it only with the subprocessors that help us run the service, and protect it with appropriate technical and organisational measures. Each company’s data is kept separate from every other company’s.

11. Warranties and liability

The service is provided “as is”. To the extent the law allows, we disclaim implied warranties, and neither party is liable for indirect or consequential losses or lost profits. Each party’s total liability under these terms is limited to the fees you paid in the 12 months before the claim. These limits do not apply to your payment obligations or to liability that cannot be limited by law.

12. General

These terms are governed by the laws of the State of Delaware, United States. If we change them, we will post the new version here and tell admins by email at least 30 days before material changes take effect. Questions go to aj@onbrandhq.ai.